Answers to the most common questions about our event medical services, compliance, and booking process.
Everything you need to know about who we are, what we do, and how we support events of all sizes across the UK.
First Aid Cover provides comprehensive event medical cover across the UK. Our services include medical staffing, ambulances and response units, cycle response teams, and on-site treatment centres. We also support organisers with workplace risk assessments and specialist medical planning. Whether it’s a small community gathering or a large-scale festival with more than 500,000 attendees, we deliver tailored medical support to keep events safe.
Yes, we provide event medical cover throughout the UK. Our rapid deployment teams, vehicles, and NHS-trained medical staff are available across the country, ensuring reliable and compliant medical support wherever your event takes place.
We provide medical cover for a wide variety of events including festivals, concerts, sporting events, corporate functions, film and TV productions, parades, carnivals, and community gatherings. Whether indoors or outdoors, small or large, our team creates a tailored medical plan that ensures the safety of everyone involved.
Yes. Our medical teams and support services are available around the clock, every day of the year. This means we can provide cover for daytime and evening events, emergencies, and last-minute bookings, giving organisers peace of mind that reliable medical support is always available.
Yes. First Aid Cover is experienced in delivering medical support for events of every size. We provide solutions for intimate private gatherings and corporate functions as well as major festivals or events with crowds of more than 500,000. Our staffing, ambulances, and facilities are scaled to match the requirements of each event in line with best practice and national guidance.
Learn how our NHS-trained, DBS-checked staff and fully insured services meet the highest standards of medical and event safety.
Our organisation is owned and managed by NHS trained healthcare professionals. Many members of our medical team are current or ex NHS staff or are currently training as nurses, paramedics or doctors within the NHS. We believe this ensures every event benefits from the highest level of planning, medical knowledge, expertise, and professional standards.
Yes. Unlike many competitors, we do not recruit ad hoc from Facebook medical staffing forums. Our dedicated recruitment team ensures every team member is interviewed face to face and rigorously recruited and orientated. This includes references, certificate checks, ID checks, right to work checks and enhanced DBS checks.
Yes. We are fully insured to provide event medical cover across the UK and abroad. Our insurance includes public liability, medical malpractice, employer’s liability and full emergency vehicle insurance ensuring complete protection for both organisers and event attendees.
We comply with UK healthcare and event safety regulations, following strict protocols to meet Care Quality Commission (CQC) standards and Health and Safety Executive (HSE) guidance. Our policies and Standard Operating Procedures are regularly reviewed to ensure we continue to deliver safe, legal, and fully compliant event medical services.
Yes. Our experienced team of healthcare professionals assess, grade and staff every event on its unique requirements. All event medical requirements are decided on by a nurse or paramedic ensuring the safest possible option available. These assessments are tailored to each event, helping organisers remain compliant while protecting staff and attendees.
We provide medical plans to all major events or on request written by an NHS trained healthcare professional. These are submitted to NHS planning departments for agreement.
We take patient confidentiality very seriously. All medical records and information are handled in line with NHS standards and the Data Protection Act (GDPR). Our staff are trained to protect sensitive information and ensure every patient receives respectful and confidential care.
Practical details about the type of cover we provide, the staff and facilities available, and how we support events on the ground.
The number of medics required depends on the size, type, and risk level of your event. At First Aid Cover, we carry out a detailed risk assessment to recommend the appropriate staffing levels, from a single medic for a small private function to large multi-disciplinary teams for major festivals and sporting events.
Yes. We provide fully equipped ambulances, rapid response vehicles, and mobile treatment centres. These facilities allow our teams to deliver professional on-site medical care, stabilise patients, and, if necessary, transfer them safely to hospital. We work closely with our CQC partner to ensure all transferring ambulances are compliant.
Yes. Our cycle response teams are trained to navigate through dense crowds quickly and efficiently, making them ideal for festivals, parades, and city-based events. This ensures rapid medical access to patients even in areas where vehicles cannot reach.
Yes. We can set up on-site triage areas and medical tents to assess, treat, and monitor patients during your event. These facilities reduce the need for hospital transfers, provide immediate care, and ensure that attendees receive fast, professional treatment on-site.
Yes. We regularly work in partnership with local authorities, councils, and licensing bodies to ensure that event medical plans meet all safety and compliance requirements. Our team provides documentation, risk assessments, and expert advice to support licensing applications and safety advisory group meetings.
Yes. We provide specialist medical support for TV, film, music videos, still shoots, and corporate productions across the UK. Our services range from on-set medics and unit health checks to risk assessments and standby cover, ensuring cast, crew, and staff are protected throughout filming or corporate events.
Find out how to request a quote, what details we need, and what to expect when booking medical cover for your event.
You can request a free, no-obligation quote by completing our online contact form, emailing enquiries@firstaidcover.co.uk
, or calling our team directly on 020 8875 5758. Once we have your event details, we will provide a tailored medical cover plan within 24 hours.
To create an accurate quote, we need your event name, date, location, type of event, expected peak attendance, and any identified risks. If your event spans multiple days or has peak times, please include this information as well so we can recommend the right level of cover.
The cost of event medical cover depends on several factors including the number of attendees, the type of event, the duration, and the level of risk involved. We provide bespoke pricing tailored to your event rather than fixed packages, ensuring you only pay for the cover you need.
We recommend booking as early as possible to secure your preferred level of cover, especially during peak seasons such as summer festivals. However, our team can often accommodate shorter lead times, and we frequently provide cover for clients who have been let down and will do our best to meet your requirements.
Yes. We understand that last-minute requirements can arise, and our 24/7 operations team can often provide emergency cover at short notice. Availability may vary depending on the scale of the event, so we encourage organisers to contact us as soon as possible.
We accept all major payment methods including bank transfer and credit card. Payment terms will be outlined clearly in your booking confirmation for transparency and ease.
See how to share your feedback, read reviews, and understand the steps we take to continually improve our services.
You can leave feedback by completing our feedback form, contacting our team directly, or sharing your experience through our review platforms. We welcome all feedback as it helps us maintain the highest standards of care and continuously improve our services.
You can view our client reviews on our website and through trusted third-party platforms such as Google Reviews. We are proud to share the experiences of event organisers and clients who rely on us for professional, nationwide event medical cover.
Yes. We encourage clients to leave feedback on Google Reviews where you can read genuine experiences from organisations and event organisers we have supported. A direct link to our Google Reviews is available on our website for easy access.
If you have a complaint or concern, you can contact our management team directly by phone or email. All concerns are handled promptly and professionally in line with NHS standards and our internal policies to ensure they are resolved quickly and fairly.
We regularly review all client feedback and use it to refine our processes, enhance staff training, and strengthen our medical cover solutions. Feedback helps us remain compliant with healthcare standards while ensuring our services continue to meet the needs of event organisers across the UK.
